A PET STORY
Yes, this is a commercial but I’m writing the post and this is my story. I feel the need to share because good deeds deserve our praise.
A few years ago, we got a coupon for Chewy.com. It gave us a discount on cat food and pet supplies. Normally, we buy at PetSmart or off the sale rack, but this was too good an offer to pass up. Long story short — we ended up with a monthly delivery from Chewy for about $50 per month (two cats).
In May, our beloved “Alex” died. He was 18. Ginger cat. I loved him so much.
We still had “Faro,” our grey cat (both were adopted from shelters as strays). Faro was 15. However, when Alex died, Faro stopped eating. We tried everything. Six weeks later, Faro was dead. We couldn’t diagnose what went wrong, but we think Faro died of a broken heart. He missed Alex.
I can’t tell you how painful this is to remember, even now, 6-7 months later. This also reminds me to write about taking Faro into the vet one last time, which is a painful memory for me, but one I think could help others who lose their pets. Let me file that away for now. Tearing up, here.
So, we lost Alex and Faro barely two months apart. We went from two cats to none. The house seemed so empty. Those of you who have lost pets will understand “the silence.” It’s deafening.
Distracted by death, Marieta and I forgot about our monthly Chewy delivery. Then, another shipment came. We were billed for $50 for dozens of cans of cat food. It was a delivery we didn’t need.
I didn’t know what to do, so I contacted Chewy’s online support. I asked for a refund and told them the circumstances. Then, I totally lost it after what they did next.
The Chewy rep told me they would refund the $50. She also said not to return the unused cat food. I was advised to take the large box and make a donation to the local animal shelter. All from Chewy.
I was blown away by this act of kindness and a genuine display of compassion. The company wasn’t seeking publicity. They had no idea I am a writer. They didn’t know I would write this, which is entirely deserved.
So, I took the box and later ended up doing some work for a local shelter. It’s so gratifying that all the cats enjoyed what amounted to a full day’s supply of food, made possible by Chewy.com.
We have a new cat now. Another stray. “Cosmo” is nearly 10 months old. We expect him to have a healthy and happy life. He will be a loyal Chewy customer forever.
The kicker to the story is my aunt, Deborah Massoletti posted something similar recently about Chewy.com, which leads me to believe this is their company policy. No one would have take offense if they had a no-return policy. Given the low-profit margins and weight of the shipment, I really didn’t expect them to even respond to the inquiry.
This is how a good company does business. I want to publically thank and endorse Chewy.com as a great supplier of pet products and a group of people filled with love in their hearts.